By using the Unjumble platform or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Our Customer Support team is available Monday to Friday, 9:00 am to 5:00 pm Sydney Time (AET). Please note that during daylight saving time (October to April), Sydney operates on UTC+11:00, and outside of this period, it operates on UTC+10:00. Contact us by submitting a request at hello@unjumble.com or through the contact us page here.
1.0 Collection of Personal Information
We collect personal information when you use our platform, create an account, request services, or communicate with us.
The types of personal information we may collect include:
- Identification Information: Name, email address, phone number, and other contact details.
- Financial Information: Credit card details, billing information, and payment history.
- Transaction Information: Details of services ordered, transactions made, and any communications with service providers.
- Technical Information: IP addresses, browser types, device information, and other technical data collected through cookies or similar technologies.
- We will only collect personal information that is necessary for us to provide our services to you.
2.0 Use of Personal Information
We use your personal information to:
- Provide, operate, and improve our platform and services.
- Process payments and transactions.
- Communicate with you about your account, orders, or platform updates.
- Personalise your experience and improve customer service.
- Comply with legal obligations and enforce our terms of service.
- We will not use your personal information for marketing purposes without your consent.
3.0 Disclosure of Personal Information
We may disclose or share your personal information with third parties for various purposes, including marketing, research, and analytics. This may include:
- To Service Providers: We may share your personal information with third-party service providers who assist us in operating our platform, processing payments, or providing other services.
- To Comply with Legal Obligations: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, such as a subpoena, or to protect our legal rights.
- Selling or Sharing Data: We may sell or share your personal information with carefully selected third parties, such as advertisers, marketers, or data analytics firms. This data will typically be anonymised or aggregated where possible, but may still include details such as demographic or usage data.
4.0 Marketing and Advertising
We may use the information we collect from you to send you marketing communications about products, services, and offers from us or third parties that we think may be of interest to you. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.
By using our platform, you consent to us sharing your personal data with third-party advertisers and partners for marketing purposes. If you do not want your data to be sold or shared, you may opt out by contacting us at info@unjumble.com or through the contact us page on our website.
5.0 Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes using encryption and secure server technologies to store and transmit data.
However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6.0 Access and Correction
You have the right to access and correct your personal information held by us. If you wish to update your information or inquire about the personal data we hold, please contact our Customer Support team.
7.0 Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we will securely delete or anonymise your personal information.
8.0 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our platform. These technologies help us track usage patterns and deliver personalised content and advertising. You can control cookie settings through your browser, but disabling cookies may affect your experience on the platform.
9.0 Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
10.0 Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us so that we can take appropriate action.
11.0 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. By continuing to use our platform after any changes to the Privacy Policy, you consent to the updated terms.
12.0 Your Consent to our Data Sharing
By using our platform, you consent to the collection, use, and sharing of your personal data as described in this Privacy Policy, including the sale of personal information to third parties. If you do not agree to the sale or sharing of your data, you may contact us to opt out, or refrain from using the platform.
13.0 Opting Out
By using the Unjumble platform, you consent to the collection, use, and sharing of your data as described in this Privacy Policy. If you choose to opt out of the collection or sharing of your data with third parties, please note that some services and features of the platform may become unavailable to you.
You have the option to opt out of data sharing or sales at any time by contacting us at info@unjumble.com. If you choose to opt out, we will no longer share your data for these purposes, but this may limit your experience on our platform.
14.0 Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@unjumble.com.
