This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and your rights in relation to that information.
By using the Unjumble platform or services, you consent to the handling of your personal information in accordance with this Privacy Policy.
Our Customer Support team is available Monday to Friday, 9:00 am to 5:00 pm Sydney Time (AET). During daylight saving time (October to April), Sydney operates on UTC+11:00. Outside of this period, it operates on UTC+10:00. Contact us at hello@unjumble.com or through the contact page on our website, here.
1.0 Collection of Personal Information
We only collect personal information where it is reasonably necessary for our functions or activities.
The types of personal information we may collect include:
- Identification Information: name, email address, phone number, business name
- Financial Information: credit card details, billing address, payment history
- Transaction Details: services you purchase, communications with service providers
- Technical Data: IP address, browser type, device info, and data collected via cookies
Where reasonable and practicable, we will collect personal information directly from you. If we collect information from a third party, we will take reasonable steps to notify you.
2.0 Use of Personal Information
We may use your personal information for purposes such as:
- Provide, operate, and improve our platform and services.
- Process payments and transactions.
- Communicate with you about your account, orders, or platform updates.
- Personalise your experience and improve customer service.
- Comply with legal obligations and enforce our terms of service.
We will not use your information for direct marketing unless you have opted in. You can withdraw consent at any time.
3.0 Disclosure of Personal Information
We may disclose your personal information:
- To service providers assisting with payment processing, IT support, hosting or other business operations
- To comply with Australian law, court orders or government requests
- With your consent, to other parties (e.g. freelancers or businesses for project collaboration)
- In limited cases, for research or analytics, we may share anonymised or aggregated data
We do not sell your personal information. Any marketing or third-party sharing will be in line with your consent and APP requirements.
4.0 Marketing and Advertising
We may use your information to send you updates, promotions, or service information relevant to your use of Unjumble. You can opt out of these communications anytime via unsubscribe links or by contacting us.
If we partner with third parties for co-branded promotions or campaigns, we will seek your consent before sharing your personal information with them.
5.0 Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes using encryption and secure server technologies to store and transmit data.
However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6.0 Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it's inaccurate, out of date, or incomplete. To make a request, contact us at info@unjumble.com.
We aim to respond within 30 days in accordance with the APPs.
7.0 Retention of Personal Information
We retain personal information only for as long as required for our operations or as required by law. Once it’s no longer needed, we take reasonable steps to destroy or de-identify the data securely.
8.0 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve functionality and user experience
- Track usage trends
- Serve relevant advertising
You can disable cookies via your browser, but this may affect the platform’s performance.
9.0 Third-Party Links
Our platform may include links to third-party sites. These are not covered by our Privacy Policy. We recommend reviewing the privacy statements of those websites before sharing personal data.
10.0 Children's Privacy
Our services are not intended for individuals under the age of 18. If we learn that we have collected personal information from a child without parental consent, we will delete it as soon as possible.
11.0 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date and post the new version on this page. Continued use of the platform indicates your acceptance of any changes.
12.0 Your Rights and Choices
You may:
- Access or update your personal information
- Withdraw consent for marketing at any time
- Opt out of data collection or request data deletion (subject to legal obligations)
To make any of these requests, contact us at info@unjumble.com.
13.0 Contact Us
If you have any questions, concerns, or complaints about how your personal information is handled, please contact:
Privacy Officer
Unjumble Group Pty Ltd
Email: info@unjumble.com
We aim to respond to all enquiries within a reasonable timeframe. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
