1.0 INTRODUCTION
This document sets out the privacy policy of Unjumble Group Pty Ltd ACN 675 599 621 (“Unjumble”) (referred to in this privacy policy as “Unjumble”, “we”, “us”, or “our”).
This privacy policy applies to all users of the Unjumble marketplace, including freelancers (sellers) and buyers who access or use our website or app in Australia.
This privacy policy should be read together with our Platform Terms and Conditions, which govern your use of the Unjumble platform.
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.
By providing personal information to us, you acknowledge that it will be collected, used and disclosed in accordance with this privacy policy, and, where required by law, we will seek your consent separately
We may change this privacy policy from time to time by posting an updated copy on our website and app, and we encourage you to check our website and app regularly so that you are aware of our most current privacy policy.
2.0 TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
- name;
- email address;
- phone number and other contact details;
- business name, ABN and business category (for buyers);
- country and street address (where provided);
- profile information for freelancers, including profile picture, a description of the services they provide, their languages, and their skill and service areas;
- information about work history and portfolio, including images, categories of work and descriptions of work performed;
- login details and account information, including where you choose to sign up or log in using a third party account (such as Google or other sign-in options we may offer from time to time);
- ratings, reviews and feedback that you provide or receive on the platform;
- payment and billing information that you provide to our third party payment provider (currently Stripe), such as bank account or card details, billing address and transaction details;
- device information and technical data, including your device identity and type, IP address, geo-location data, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log information;
- information you provide to us in forms, surveys, questionnaires, promotions, referral programs or waitlists;
- information about your interactions with us, including via email, chat, messaging or other communications on or in connection with the platform;
- information about memberships of professional, trade or business associations (for example, where you sign up via a partner such as a State Chamber of Commerce or Business NSW);
- information about your business or personal circumstances;
- information in connection with customer surveys, questionnaires and promotions;
- project briefs, messages and other content you submit through the platform’s private messaging or chat functions;
- information about third parties; and
- any other information provided by you to us via our website, app, social media or online presence, or otherwise required by us or provided by you.
We also collect the content of messages and other communications exchanged via our chat and messaging functions on the platform. As users control what to share in these communications, they may sometimes include sensitive information (for example, details about professional memberships, union membership, criminal history, or other information you choose to disclose).
3.0 PERSONAL INFORMATION OF MINORS
We do not intentionally target or direct the platform to individuals under 18 years of age. If you are under 18, you should only use the platform with the involvement of a parent or guardian.
If we become aware that we have collected personal information about an individual under the age of 18 without appropriate consent, we will take reasonable steps to delete that information or obtain consent from a parent or guardian.
4.0 HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including when you:
sign up for an account or complete onboarding or profile forms on our website or app;
use the platform as a freelancer (seller) or buyer, including when you create or update your profile, post or purchase services, or otherwise use features of the platform;
submit any of our online forms, referral forms, waitlists, promotions or surveys;
communicate with us or other users via email, telephone, SMS, social media applications (including but not limited to LinkedIn, Meta platforms, TikTok or Reddit), chat, messaging, video or audio calls, or other communication tools available through the platform;
interact with our website, app, social media pages, services, content and advertising; and
when we receive personal information about you from third parties, such as our partners (for example, Business NSW or chambers of commerce), referral programs, or email marketing platforms (for example, Mailchimp).
invest in our business or enquire as to a potential purchase in our business.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. We may use these technologies (and allow third parties such as analytics and advertising partners to use these technologies) to help us understand how you use the platform, to improve your experience, and to deliver and measure the effectiveness of advertising and retargeting campaigns.
We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners' sites or apps. We may also use analytics and advertising tools provided by other third parties (such as social media and advertising networks) in connection with our use of cookies and similar technologies.
5.0 USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
to operate, administer and provide the platform to you, including to connect freelancers (sellers) and buyers, and to facilitate the posting, purchase and delivery of services;
to personalise and optimise your experience on the platform, including by recommending services and content that may be more relevant to you;
to manage your account and profile, process transactions and facilitate payments (via our third party payment provider, Stripe);
to provide customer support and to respond to your enquiries, feedback or complaints;
to monitor, analyse, maintain and improve the platform, our services and our business, including testing and developing new features and services;
to manage and administer referral programs, promotions, surveys, waitlists and other marketing or growth initiatives;
to send you marketing and promotional messages and other information that may be of interest to you, including emails (such as EDMs), SMS and advertising on our own or third party platforms, in accordance with the Spam Act 2003 (Cth). You can opt out of receiving marketing materials from us by using the opt-out facility provided (for example, an unsubscribe link);
to show and measure advertising and retargeting on our own channels and on third party websites and apps;
to generate aggregate, de-identified or anonymised data sets (for example, to understand trends and usage patterns or to develop new products and services). We may use and disclose such de-identified or anonymised information for our business purposes (which we may own and control), including potentially for commercialisation or monetisation, provided it does not identify you;
to comply with our legal obligations, resolve disputes, enforce our agreements with third parties and protect the security and integrity of the platform; and
to consider applications for employment or other engagement with us.
We may disclose your personal information to our employees, contractors and service providers who assist us to provide the platform and operate our business. These may include frontend and backend hosting providers (for example, Vercel and Google Cloud), data storage and infrastructure providers, payment processors (for example, Stripe), chat and messaging providers (for example, Stream Chat), SMS providers (for example, Twilio), email and marketing platforms (for example, Mailchimp), security and anti-bot providers (for example, Cloudflare Turnstile), analytics and advertising partners, and other third party service providers and subcontractors. The third party service providers we use may change from time to time.
Some of these parties may be located outside of Australia. If we disclose personal information overseas, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with this privacy policy and applicable privacy laws.
Some of our technical service providers may store or process personal information in overseas locations, which may include (at the date of this privacy policy) data centres in countries such as Indonesia. Our use of such providers may change over time.
We do not sell your personal information in a form that identifies you. If we use or share aggregated, anonymised or de‑identified information for commercial purposes, we will take reasonable steps to ensure that it does not identify you.
6.0 SENSITIVE INFORMATION
In this privacy policy, “sensitive information” has the meaning given in the Privacy Act 1988 (Cth) and includes information such as health information, racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a political, professional or trade association or trade union, criminal record, and sexual orientation or practices.
We do not intentionally seek to collect most types of sensitive information about you. However, we may collect certain types of sensitive information in the following circumstances:
where you choose to provide information about your membership of a professional, trade or business association (for example, where you sign up via a partner such as a chamber of commerce or Business NSW and we tag that membership in our systems);
where you choose to disclose information about your membership of a trade union or your criminal history, for example in your profile, portfolio, communications with us or via chat and messaging on the platform; and
where you choose to include other types of sensitive information in content you upload or communications you send via the platform (including via chat and messaging).
We may receive limited sensitive information about you from third parties such as our partners (for example, Business NSW), where this is necessary to provide the platform or to administer partnership programs.
We use sensitive information only for the purposes for which it was collected or as otherwise permitted by law, including to:
operate and improve the platform and our services, including tagging businesses with relevant industry bodies or associations for targeting or tailoring content and marketing; and
comply with our legal obligations and manage risks.
We do not generally disclose your sensitive information to third parties, except:
to our service providers who assist us to operate the platform and who are subject to appropriate confidentiality and privacy obligations; or
where you have clearly chosen to make the information public (for example, by including it in a public profile or listing), or where you have otherwise consented to the disclosure, or we are required or authorised by law to do so.
If you do not want us to collect or use sensitive information about you, please do not include it in your profile, portfolio, chat messages or other content you provide on the platform.
7.0 AUTOMATED DECISION-MAKING
We may use automated systems and algorithms to help operate and improve the platform, including to recommend services or freelancers that may be more relevant to you and to detect fraud, spam or other harmful activity. These processes may involve the use of personal information to evaluate aspects about your use of the platform. If we introduce automated decision-making that could reasonably be expected to significantly affect your rights or interests, we will update this privacy policy accordingly. You may contact us at the details below if you have any concerns about our use of automated decision-making.
8.0 SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, no method of transmission over the internet or method of electronic storage is completely secure, and information you transmit to us online may not be encrypted in transit. As a result, we cannot guarantee the security of your personal information.
We comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). If a data breach occurs that is likely to result in serious harm to you, we will assess the situation and, where required, notify the Office of the Australian Information Commissioner and affected individuals. If you have any concerns that your personal information may have been compromised, please contact us using the details below.
9.0 LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
10.0 RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as necessary to provide the platform and our services to you, to manage our business operations, and to comply with our legal and regulatory obligations (for example, in relation to tax, accounting and record‑keeping requirements).
We may also retain certain personal information for a longer period where it is reasonably necessary to resolve disputes, prevent fraud or abuse, or enforce our agreements.
If you no longer have an account with us, or you request that we delete your personal information, we will take reasonable steps to delete or de‑identify the personal information we hold about you, unless we are required or authorised by law to retain it.
You may request deletion of your personal information at any time by contacting us using the details below, and we will respond to your request in accordance with applicable privacy laws.
11.0 REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
12.0 COMPLAINTS
If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.
13.0 CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below or via any contact form on our website:
Name: Privacy Officer, Unjumble Group Pty Ltd
Email: privacy@unjumble.com
Our privacy policy was last updated on 30 March 2026.
