Unjumble | Terms of service

Please read in detail the Terms of Service before you start using the Platform. By using the Platform, clicking ‘Start a Project’ or opening an account or clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree on behalf of yourself and of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Unjumble Payment Terms, found here (“Payment Terms”), Unjumble’s Community Standards, found here, which are incorporated herein by reference. You further acknowledge that you have read and understood our Privacy Policy, found here. If you do not want to agree with these Terms of Service or the Privacy Policy, you must not access or use the Platform.

Our Customer Support team is available Monday to Friday, 9:00 am to 5:00 pm Sydney Time. Contact us by submitting a request at hello@unjumble.com or through the contact us page here.

1.0 Representations and Warranties

The Platform, and services within, are offered only to users who:

Are at least 18 years of age and legally capable of entering binding agreements under Australian law.
Provide accurate, current, and complete information during registration and throughout the use of the Platform and interactions with Unjumble Group Pty Ltd.
Act in compliance with all applicable laws, including the Australian Consumer Law (ACL) and other relevant Australian legislation.

In addition, you may not use the Platform for any unlawful purposes or to conduct illegal activities, including to bypass economic sanctions or trade restrictions imposed by Australia or any other applicable jurisdiction. If you are acting on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

By using the Platform, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Platform.

2.0 Key Terminology

The journey to developing custom software involves several key steps, ensuring that the final product truly reflects the needs and goals of your business.

User: The individual responsible for ‘Starting a Project’ on behalf of a Client.
Client: The SME or business engaging a Marketing Pro for services.
Marketing Pro: The freelancer or agency providing marketing, branding, or advertising services through Unjumble.
Project Manager: Unjumble’s representative assisting with briefing and relationship management.
Platform: Unjumble’s system, content and services at www.unjumble.com, used for connecting Clients and Marketing Pros, as well as managing communications and transactions. This includes any further communication that was initiated through www.unjumble.com.
Project Orders: These are the formal agreements between a Client and a Marketing Pro.

3.0 Overview of main terms

Unjumble connects Clients with verified Marketing Pros, providing optional Project Manager support while acting solely as an intermediary, not directly responsible for deliverables.
Clients must provide accurate project briefs, timely feedback, and payments, as well as ensure compliance with laws and regulations for project outcomes.
Marketing Pros are independent contractors responsible for work quality, confidentiality, and compliance with laws, with Unjumble offering a platform for connections.
Ownership of final deliverables transfers to the Client upon full payment, while Unjumble retains the right to showcase non-confidential work for promotional purposes.
Users must adhere to ethical conduct on the platform, ensuring professionalism and refraining from activities that violate terms or laws.
Payments are processed via the Platform, with strict non-circumvention rules prohibiting direct engagement between Clients and Marketing Pros outside Unjumble.
Disputes should be resolved amicably between Clients and Marketing Pros, with Unjumble offering mediation but not guaranteeing refunds for completed work.

4.0 Unjumble and Marketing Pro Services

4.1 General‍

Unjumble is a managed marketplace service that connects Clients with verified Marketing Pros for marketing, branding, and advertising projects. Our services include:

Facilitating project briefs and connections between Clients and Marketing Pros.
Providing optional Project Manager-led relationship support.
Offering a self-managed option for Clients.
Handling payments through invoicing and email communications.
Unjumble acts solely as an intermediary and does not employ Marketing Pros or directly provide deliverables. The responsibility for quality, accuracy, and delivery of services rests solely with the Marketing Pro.

5.0 Accounts

To use and access the Platform, Users must submit accurate and complete details via the form provided to "Start a Project" on the Platform. By starting a project on the Platform, you represent and warrant that you are authorised to bind the Client to these Unjumble Terms and agree to these Terms on both your behalf and the Client’s behalf. You also agree to provide Unjumble with accurate, complete, and up-to-date information about the Client and promptly update such details as necessary without undue delay. Unjumble reserves the right to suspend or terminate accounts, including those of Clients and Marketing Pros, for any violations of these Terms or applicable laws.

5.1 The Client

Upon submission, Unjumble will establish an account for your organisation and facilitate the relationship between the Client and the Marketing Pro, with payments processed through Unjumble. The term "Client" refers to your business or organisation, which may include sole traders, partnerships, companies, trusts, or non-profits registered under applicable Australian law. The Client is the sole and exclusive owner of the account, including all associated project data, milestones, orders, and deliverables. In the event of a dispute regarding the identity of the Client, Unjumble reserves the right to determine the identity at its sole discretion. Unjumble may request any form of identification or documentation necessary to verify the Client’s identity or resolve disputes, as required under Australian law or for the protection of the Platform’s integrity. If Unjumble is unable to determine the Client’s identity, we reserve the right to suspend the account and associated activity without liability to any party until the dispute is resolved.

Clients are responsible for providing detailed and accurate project briefs to ensure successful collaboration with Marketing Pros. It is their responsibility to provide final feedback, review and approve milestones promptly, facilitating smooth project progress. Clients must ensure timely payment of invoices within the agreed timeframe to avoid delays or disruptions. All communication related to the project deliverables, including providing feedback, clarifying requirements, and resolving any issues, should occur directly between Clients and Marketing Pros.

Unjumble acts solely as an intermediary and does not take responsibility for the quality, accuracy, or suitability of the final outcome. Clients bear full responsibility for reviewing, accepting, and using the deliverables. Additionally, Clients must ensure that all project requirements and deliverables comply with applicable laws and regulations, including intellectual property and advertising standards. In the event of disputes, Clients are expected to attempt resolution directly with the Marketing Pro before seeking Unjumble’s assistance.

5.2 Admin

The User creating the account will serve as the primary contact and administrator for the Client. At this stage, Unjumble supports single-user accounts only.

5.3 The Marketing Pro

Marketing Pros engaged through the Unjumble platform operate as independent contractors and are not employees, agents, or representatives of Unjumble. Each Marketing Pro is pre-vetted and selected by Unjumble based on stringent quality standards.

Unjumble continuously evaluates the eligibility of Marketing Pros to ensure compliance with these quality standards and professional expectations. Unjumble reserves the right to modify or revoke a Marketing Pro’s status based on the outcomes of such evaluations. Marketing Pros may lose their status and associated benefits if they fail to uphold Unjumble’s standards, including but not limited to significant declines in service quality, failure to meet deadlines, elevated cancellation rates, or violations of Unjumble’s Terms of Service.

Marketing Pros are required to maintain the confidentiality of all sensitive information shared by Clients. However, Clients are responsible for establishing any additional confidentiality or non-disclosure agreements (NDAs) directly with Marketing Pros to protect proprietary or sensitive information. Unjumble is not liable for any breaches of confidentiality or disputes arising from the absence of such agreements.

Marketing Pros are obligated to comply with all applicable laws, industry standards, and platform policies while delivering their services. Any violation, including but not limited to plagiarism, intellectual property infringement, or unethical practices, may result in termination of their access to the platform.

Clients are encouraged to review and approve work at each milestone, as Unjumble does not assume liability for the actions, omissions, or deliverables of Marketing Pros. Any disputes between Clients and Marketing Pros must be resolved directly between the parties, although Unjumble may, at its discretion, provide mediation to facilitate a resolution.

By engaging a Marketing Pro through Unjumble, Clients acknowledge and accept these terms, understanding that the platform's role is limited to providing a marketplace for professional collaboration.

5.4 Undertakings

By using the Platform (www.unjumble.com), you agree to the following: (1) Provide accurate, complete, and up-to-date information during registration and throughout your use of the Platform, and promptly update your account or project details as necessary; (2) Use the Platform responsibly and in compliance with these Terms and all applicable Australian laws, refraining from any fraudulent, unlawful, or abusive activities; (3) Agree that you are

fully responsible for all activities that occur whilst engaging with the Unjumble Platform and service, including interactions with Marketing Pros; (4) Maintain confidentiality, where Marketing Pros must safeguard all sensitive information shared by Clients, and Clients are responsible for establishing any additional confidentiality agreements with Marketing Pros as needed; (5) Adhere to all Platform rules, understanding that Unjumble reserves the right to suspend or terminate accounts for violations of these Terms or misuse of the Platform; (5) All users agree to keep their account credentials secure and notify Unjumble immediately of any unauthorised access or security breaches. These steps are designed to create a secure and professional environment for all users.

5.5 Deactivating and Disabling Accounts

Clients or Marketing Pros can request account deactivation through Customer Support, available through the contact section on the website. Any outstanding obligations (e.g., payments) must be resolved before deactivation.

Unjumble reserves the right to suspend or permanently disable any Client or Marketing Pro account due to a breach of these Terms, including any illegal or inappropriate use of the Platform or services. Users with disabled accounts will be unable to buy, sell, or otherwise use the Platform.

If action is taken against a Client or Marketing Pro account for violating the Terms, we will notify the account holder via email, explaining the reasons for the action and providing details on options for an additional review.

6.0 Unjumble Managed Service

6.1 Scope of service

Unjumble will provide services as outlined in the client’s approved brief. As a standard, this includes:

Facilitating communication with the Marketing Pro.
Providing feedback on the brief.
Contributing to feedback during each milestone round delivery.
Assisting in managing timelines with the Marketing Pro.

Any additional requests or modifications beyond the agreed scope may result in additional charges and may affect delivery timelines.

6.2 Client Responsibility

Clients are responsible for ensuring the accuracy and completeness of all information, approvals, feedback, and materials required for the service. Any delays in providing these may impact project timelines, and neither Unjumble nor the Marketing Pro can be held accountable for such delays or their effects on the agreed schedule.

6.3 Review and Approval

All drafts, designs, and deliverables require the client’s review and final approval. While Unjumble Managed Services may provide recommendations and feedback, the ultimate responsibility for approving the final deliverables lies with the client. Once approved by the client, any further changes may incur additional fees.

6.4 Third-Party Integrations

Where applicable, Unjumble may recommend or facilitate the use of third-party services or integrations. Unjumble is not liable for any issues arising from the use of these third-party services.

6.5 Confidentiality

Unjumble is committed to maintaining the confidentiality of all client work, materials, and proprietary information shared with us during the course of the project. We take reasonable measures to protect this information from unauthorised access, disclosure, or misuse.

However, Unjumble cannot be held liable for breaches of confidentiality caused by circumstances beyond our control, such as cyberattacks, hacking, or other unforeseen events. In such cases, Unjumble will promptly notify the client and take all reasonable steps to mitigate the impact.

6.6 Content Ownership

Upon full payment, ownership of the final deliverables transfers to the client. However, Unjumble retains the right to showcase non-confidential work, including drafts, designs, and final deliverables, in our marketing materials, portfolio, case studies, and promotional activities.

If the client wishes to restrict Unjumble from using specific deliverables for marketing purposes, they must notify us in writing prior to the project’s completion. Such restrictions may be subject to additional terms.

Unjumble also retains ownership of any tools, templates, processes, or intellectual property developed independently of the project that may have been used in the creation of the deliverables.

6.7 Liability Limitation

Unjumble will exercise reasonable care and diligence in delivering managed services and providing feedback. However, Unjumble is not liable for any outcomes resulting from the client’s use of the deliverables or the implementation of feedback provided.

Clients are solely responsible for approving final drafts, designs, and strategies. Any decisions made based on Unjumble’s recommendations or feedback are at the client’s discretion and risk. Unjumble is not liable for indirect, consequential, or unforeseen damages, including but not limited to financial loss, reputational harm, or operational disruptions, arising from the use of deliverables or services.

This limitation of liability ensures that clients retain full control over their final decisions while acknowledging that Unjumble’s role is to support, not dictate, outcomes.

6.8 No Guarantees

Unjumble Managed Services strives to provide effective solutions and recommendations when working with Marketing Pros to enhance and manage project deliverables. However, outcomes such as increased customer engagement, sales, or improved rankings cannot be guaranteed, as they are influenced by factors beyond our control.

6.9 Termination

Either party may terminate the agreement with a minimum of 14 days’ written notice. If the client terminates the agreement, any work completed up to the relevant milestone, as outlined in the project agreement, will be invoiced and must be paid in full.

Upon termination, any work completed will remain the sole property of the Marketing Pro and may not be used by the client in any commercial or other setting without explicit written permission from the Marketing Pro. No refunds will be provided for milestones already completed and approved.

6.10 Feedback and Recommendations

All feedback provided by Unjumble for managed services must be reviewed, approved, and finalised by the client. While we offer professional recommendations, Unjumble does not accept responsibility for the final content or outcomes.

7.0 Payments and Invoicing

7.1 Payment Terms

All payments for services facilitated through the Unjumble platform are processed in Australian Dollars (AUD). Payment terms will be clearly outlined in invoices sent to Clients via email. Clients are required to adhere to the payment deadlines specified in these invoices.

Payments must be completed in full by the designated milestone or due date to ensure the continuity of work. If payments are not made as required, Unjumble reserves the right to pause or suspend further work until payment is received in full. Unjumble is not liable for any delays, missed outcomes, or adverse impacts resulting from the Client's failure to meet their payment obligations.

By using the Unjumble platform, Clients acknowledge and accept that they are solely responsible for any fees, taxes, or additional costs associated with payments, as outlined in the Payment Terms. Any applicable service fees or taxes will be itemised on the invoice.

7.2 Payment Options

Unjumble exclusively accepts payments via saved payment methods registered on the platform. Clients are responsible for ensuring their payment details are accurate and up to date to avoid delays or interruptions in service delivery. Unjumble does not accept cash, checks, or payment methods outside those explicitly supported by the platform.

7.3 Non-Circumvention and Non-Solicitation

To maintain the integrity of the Unjumble platform and its services, Clients and Marketing Pros agree not to bypass Unjumble to engage in direct business transactions outside the platform. This non-circumvention obligation includes, but is not limited to, avoiding platform fees, negotiating contracts independently, or any other form of direct engagement that circumvents Unjumble’s involvement.

Additionally, Clients and Marketing Pros are prohibited from soliciting, recruiting, or entering into independent agreements with each other for services that would otherwise be conducted through Unjumble.

Breaches of this clause will result in immediate suspension or termination of accounts and may lead to legal action under applicable Australian laws. Unjumble reserves the right to seek damages, including but not limited to the recovery of platform fees and any other losses incurred as a result of non-circumvention or non-solicitation violations.

8.0 Project Orders

8.1 General

All projects facilitated through the Unjumble platform are structured around milestones that are clearly defined and agreed upon during the initial briefing stage. Each milestone represents a specific deliverable or phase of the project.

Once a milestone is completed by the Marketing Pro and approved by the Client, payment for that milestone is released to the Marketing Pro. Additionally, payment for the next milestone must be made by the Client before the Marketing Pro can begin work on the subsequent phase of the project.

Clients are responsible for reviewing and approving each milestone within the timeframe specified in the project agreement. Failure to provide timely feedback or approval may result in project delays, for which Unjumble cannot be held liable.

Unjumble acts as an intermediary and is not responsible for the quality, accuracy, or suitability of the deliverables. However, Unjumble may, at its discretion, provide mediation in the event of a dispute between Clients and Marketing Pros regarding milestone deliverables.

8.2 Hourly Contracts

Hourly contracts facilitated through Unjumble require a minimum commitment of 7.5 hours a week unless otherwise agreed upon in writing. Clients and Marketing Pros may enter into hourly contracts directly through the Platform, with Unjumble acting as an intermediary to manage payments and ensure transparency.

For hourly contracts, payments are invoiced monthly unless otherwise stated in the project agreement. Invoices will include a detailed breakdown of hours worked as reported by the Marketing Pro. Clients are responsible for reviewing and raising any disputes regarding the hours worked within five (5) business days of receiving the invoice. After this period, the hours will be deemed accepted, and payment will be processed accordingly.

If a client terminates an hourly contract mid-milestone or mid-billing cycle, Unjumble is not responsible for covering payments to the Marketing Pro for work completed up to that point. Unjumble will make reasonable efforts to mediate payment for any completed milestones but cannot guarantee compensation for partially completed work unless explicitly approved by the Client.

Either party may terminate an hourly contract by notifying Unjumble’s support team in writing with reasonable notice (minimum 14 days). Termination does not absolve the Client from paying for work completed up to the termination date, as documented in the project logs or milestone agreements.

Unjumble is not liable for disputes over hourly work, including discrepancies in reported hours or deliverables. Clients and Marketing Pros are encouraged to maintain clear and regular communication to avoid misunderstandings.

9.0 Ownership Rights

9.1 Ownership and Limitations

Upon full payment, ownership of the final deliverables transfers to the Client. However, Unjumble, as the platform facilitating the connection, retains the right to showcase non-confidential work, including drafts, designs, and final deliverables, in marketing materials, portfolios, case studies, and promotional activities. This includes work produced by the Marketing Pros.

If the Client wishes to restrict Unjumble from using specific deliverables for marketing purposes, they must notify Unjumble in writing prior to the project’s completion. Any such restrictions may be subject to additional terms.

Unjumble also retains ownership of any tools, templates, processes, or intellectual property developed independently of the project that may have been used by the Marketing Pro in the creation of the deliverables.

9.2 Use of Work for Commercial Purposes

Unjumble reserves the right to use any work produced through the platform by Marketing Pros, including completed, partially completed, or abandoned work, for marketing purposes or other commercial activities such as case studies, portfolio showcases, and promotional campaigns. This applies even to work that has not been finalized or fully approved by the Client, provided it does not breach any confidentiality agreements or contain proprietary information intended for restricted use.

9.3 Marketing Pro Rights on Terminated Projects

In the event a project is terminated before completion, the Marketing Pro retains ownership rights to any work completed up until the point of termination. The Client does not have the right to use any part of the incomplete or terminated work in a commercial setting or otherwise, unless specifically agreed upon in writing by the Marketing Pro.

9.4 Stock Media

The Unjumble name, logo, and related trademarks, including any proprietary elements of the platform, are protected under Australian intellectual property law. Clients and Marketing Pros are prohibited from using these trademarks or intellectual property without explicit written permission from Unjumble.

10.0 Conduct on the Platform

10.1 User Conduct

All users of the Unjumble platform, including Clients and Marketing Pros, are required to act professionally, ethically, and respectfully at all times. Users must refrain from any behavior that is unlawful, fraudulent, abusive, harassing, defamatory, or otherwise inappropriate. Any conduct that undermines the integrity or functionality of the platform, including attempts to circumvent Unjumble’s processes or policies, is strictly prohibited.

10.2 Reporting Violations

Users who become aware of violations of these Terms of Service, including abusive behavior or misuse of the platform, are encouraged to report such incidents to Unjumble’s Customer Support team, here. Upon receiving a report, Unjumble will review the matter and, at its sole discretion, may take appropriate action, which could include warnings, account suspension, termination, or referral to law enforcement authorities.

10.3 User-Generated Content (UGC)

Users and Marketing Pros retain ownership of any content they upload to the Unjumble platform, as outlined in 9.0 Ownership Rights. However, by uploading content, Users grant Unjumble a non-exclusive, worldwide, royalty-free license to display, reproduce, and use such content for purposes related to platform operations, marketing, or promotional activities, provided that such use does not disclose confidential or proprietary information.

10.4 Delivered Files

Users are solely responsible for scanning all files received through the platform for viruses, malware, or other potentially harmful components. Unjumble is not liable for any damages or losses resulting from the transfer or use of infected files.

10.5 Reviews

Clients may leave reviews of their experiences with Marketing Pros upon project completion. All reviews must be fair, honest, and based on actual experiences. Reviews that are misleading, defamatory, or violate applicable laws or platform policies may be removed at Unjumble’s discretion. Marketing Pros are prohibited from coercing or incentivising Clients to leave biased or fraudulent reviews. Unjumble reserves the right to moderate reviews and take action against any party attempting to manipulate the review system.

11.0 Disputes and Cancellations

Unjumble encourages Clients and Marketing Pros to resolve disputes amicably through direct communication. If a resolution cannot be reached, Unjumble may, at its discretion, offer mediation services as a neutral intermediary. Refunds or cancellations are subject to review and approval by Unjumble and will take into account the resolution of any outstanding payments or deliverables. Unjumble is not obligated to refund fees already paid for completed work or milestones. Clients and Marketing Pros agree to abide by the outcome of any mediation facilitated by Unjumble, to the extent permitted by law.

12.0 Disclaimer of Warranties

Unjumble provides the platform at www.unjumble.com on an “as is” and “as available” basis. Unjumble makes no representations or warranties, express or implied, regarding the operation of the platform or the services provided by Marketing Pros, including but not limited to fitness for a particular purpose, merchantability, or non-infringement. Unjumble does not guarantee specific outcomes or results from services provided through the platform.

13.0 Limitation of Liability

To the fullest extent permitted by Australian law, Unjumble is not liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the platform, the services provided by Marketing Pros, or any interactions between Clients and Marketing Pros. This includes, but is not limited to, loss of revenue, business interruptions, data breaches, or any other intangible losses. Unjumble’s total liability, if any, shall be limited to the service fees paid by the Client to Unjumble for the specific service in question. This limitation excludes any amounts allocated to payments for Marketing Pros, which are solely the responsibility of the Client and the Marketing Pro.

14.0 General Terms

14.1 Confidentiality

Marketing Pros are required to treat all Client information, including project details, deliverables, and sensitive data, as confidential and must not disclose such information to any third party without prior written consent. Clients and Marketing Pros may enter into additional confidentiality agreements if deemed necessary. SME partners working with Unjumble may provide general insights and recommendations to improve platform services but are prohibited from accessing or sharing confidential project details.

14.2 Modifications

Unjumble reserves the right to modify these Terms at any time to reflect changes in laws, business operations, or platform functionality. Users will be notified of significant changes via email or platform announcements. Continued use of the platform after such changes constitutes acceptance of the updated Terms. Clients and Marketing Pros are encouraged to review the Terms periodically.

14.3 Governing Law

These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of Australia. Clients and Marketing Pros agree to submit to the exclusive jurisdiction of the courts of Australia in the resolution of any disputes, except where mandatory laws of a different jurisdiction apply.

14.4 Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited to the minimum extent necessary or severed, so the remainder of the Terms remains valid, enforceable, and in full effect. Unjumble’s failure to enforce any part of these Terms at any time does not constitute a waiver of its right to enforce that or any other provision at a later date.

14.5 Entire Agreement

These Terms, together with any referenced documents or policies, constitute the entire agreement between Unjumble, its Clients, and Marketing Pros regarding the use of the Platform and its services. They supersede all prior agreements, understandings, or representations relating to the subject matter addressed herein.

14.6 Interpretation

Headings, section titles, or captions in these Terms are provided for convenience only and do not affect the meaning or interpretation of the provisions contained herein. They are not legally binding and are included solely to aid readability.

14.7 Discontinuation of Services

Unjumble reserves the right to add, modify, or discontinue any feature, functionality, or service within the Platform, including services related to Marketing Pros, at its sole discretion, without prior notice. This includes temporary suspensions or permanent discontinuation of specific features or the Platform itself, as necessary.