The following terms (“Payment Terms”) govern all payments made or received through the Unjumble platform, operated by Unjumble Group Pty Ltd (ABN: 52 675 599 621). By accessing or using our payment services, you agree to be bound by these terms.
Please read these Payment Terms carefully before using Unjumble’s platform. By accessing or using the platform, posting a gig, creating an account, or accepting these terms when prompted, you confirm that you, on behalf of yourself, your employer, or any applicable entity, agree to be bound by these Payment Terms, Unjumble's Terms of Service found here , and Unjumble's Community Standards found here, which are incorporated by reference. You also acknowledge that you have reviewed and understood our Privacy Policy found here. If you do not agree to these Payment Terms, Terms of Service, or Privacy Policy, you must not use the platform.
Our Customer Support team is available Monday to Friday, 9:00 am to 5:00 pm Sydney Time (AET). Please note that during daylight saving time (October to April), Sydney operates on UTC+11:00, and outside of this period, it operates on UTC+10:00. Contact us by submitting a request at hello@unjumble.com or through the contact us page here .
1.0 Payment Process
1.1 For Clients
Payments are made by card through Stripe, Unjumble's third-party payment processor. When a Client accepts a bid, their saved card is charged for the first stage of the gig's payment schedule, and for each subsequent stage as it falls due. Funds for each stage are held securely by Stripe and released to the Service Provider once the Client signs off that stage. All transactions are processed exclusively in Australian Dollars (AUD).
1.2 For Service Providers
Service Providers are paid per stage. When a Client signs off a stage, the funds for that stage (being the agreed amount less Unjumble's 20% Service Fee and any third-party payment processing fees) are released to the Service Provider. Every gig, whether time-based or outcome-based, is paid through its agreed payment schedule.
2.0 Payouts
Payouts to Service Providers are made through Stripe to an Australian bank account connected via the Service Provider's Stripe account. Service Providers must complete Stripe's onboarding and identity verification before they can receive payouts. Once a stage is signed off and funds are released, payout timing follows Stripe's standard payout schedule. Payouts are made in AUD and, once settled, cannot be reversed.
3.0 Fees
- Service Fee: Unjumble charges Service Providers a Service Fee of 20% of each stage payment, deducted before payout.
- Transaction Fee: Unjumble may charge Clients a Transaction Fee as set out on the Platform at the time of payment. Any such fee is displayed before the Client pays.
- Payment processing fees: Third-party payment processing fees (including Stripe's fees) may apply and are set out on the Platform. Your financial institution may impose its own charges, which are beyond Unjumble’s control.
4.0 Promotional Codes
Unjumble may periodically offer promotional codes for discounts on services or platform features. These codes are valid exclusively for purchases made on Unjumble, subject to time limitations, and will expire under predefined terms.
- Promo codes must be applied at checkout; failure to do so renders the purchase ineligible for the discount.
- Promo codes are limited to one use per user and cannot be combined with other promotions.
- Promo codes apply only to the first stage of a multi-stage gig.
- Promo codes may be voided in cases of fraud, misuse, or violation of these Terms of Service.
- Unjumble reserves the right to modify or cancel promo codes without prior notice
5.0 Taxes
Unjumble may be required by Australian law to charge Goods and Services Tax (GST) or other applicable indirect taxes. Any such taxes will be displayed to the buyer prior to payment. Users are responsible for direct or indirect taxes (e.g., GST, VAT, or income tax) based on their location, residency, or jurisdictional rules. Unjumble may deduct or withhold taxes from payments to Service Providers as required by Australian law.
6.0 Disputes and Cancellations
6.1 Basics
Unjumble encourages Clients and Service Providers to resolve disputes amicably in the gig's chat on the platform. If a resolution cannot be reached, users may contact Unjumble’s Customer Support team for assistance. Orders or stages may be cancelled by Unjumble’s Customer Support based on eligibility. Filing a transaction dispute or reversing payment with a payment provider after a gig or stage is completed and delivered violates these Terms of Service and may result in account suspension. In cases of suspected fraudulent transactions, Unjumble reserves the right to cancel orders or place funds on hold. Ownership of intellectual property transfers to the buyer only upon full payment. If payment is cancelled, the delivered content may not be used.
6.2 Order Cancellations
Unjumble acts as an intermediary platform to ensure fair and transparent transactions between Clients and Service Providers. In the event of an Order cancellation, eligibility and the process will be assessed based on factors such as misconduct, Terms of Service violations, or improper platform use. Below are the key circumstances and conditions for cancellations:
Eligibility for Cancellations
Unjumble may cancel an Order under the following conditions:
- Misconduct or Violations: Breaches of Unjumble's Terms of Service, Community Standards, or unlawful behaviour by either party.
- Failure to Deliver: The Service Provider fails to provide the agreed service within a reasonable timeframe or remains unresponsive for an extended period.
- Failure to Provide Feedback: The Client does not respond or provide necessary feedback in a timely manner, hindering the Service Provider’s ability to complete the service.
- Non-Permitted Usage: Fraud, harassment, intellectual property infringement, or other prohibited activities under Unjumble's policies.
Completed Orders or Stages
Once an Order or stage is marked as complete, cancellations will only be considered under specific conditions, such as:
- Misconduct or Violations: Actions by the Service Provider that directly prevent the Client from using the service as intended.
Requests must be made within 14 days of completion, though Unjumble reserves the right to cancel beyond this period at its sole discretion in exceptional circumstances.
Non-Eligibility for Cancellations
Cancellations will not be granted in the following situations:
- Quality of Service: Dissatisfaction with the service quality is not grounds for cancellation if the service was delivered per the agreed-upon scope. Disputes over quality should be addressed through Unjumble's resolution process.
- Scope Disputes: Clients cannot request cancellation solely due to a change in their preferences after work has commenced, provided the service met initial agreements.
- Payments Already Transferred: If funds have been released to the Service Provider after completion, Unjumble is not responsible for refunds or dispute resolution.
Non-Permitted Usage and Misconduct
Unjumble will cancel Orders or stages involving prohibited activities such as:
- Intellectual Property Infringement: Orders involving the use of copyrighted or trademarked materials without proper authorization.
- Harassment or Threats: Abusive behaviour or attempts to use Order materials for personal gain.
Dispute Resolution
Clients and Service Providers are encouraged to resolve disputes directly before contacting Unjumble’s Customer Support. Unjumble will only intervene after an attempt at direct resolution has been made. As an intermediary, Unjumble’s role is to facilitate fair transactions. It is not liable for the services provided by Service Providers. Any unresolved issues following an Order cancellation must be addressed directly between the Client and Service Provider.
6.3 Chargebacks
Unjumble handles payment provider chargebacks and disputes on behalf of Service Providers. Outcomes depend on the circumstances of each case. If resolved in favour of the Service Provider, the disputed amount may be restored; otherwise, it may be borne by the Service Provider.
6.4 Refunds
Unjumble acts as an intermediary platform connecting Clients and Service Providers while facilitating payment processing. Unjumble is not responsible for the quality or completion of services provided by Service Providers, nor for resolving disputes related to service delivery.
Refund Policy
- Refund method: Refunds for cancelled Orders or stages are returned via Stripe to the original payment method.
- Review: Refund requests are subject to review by Unjumble, and limits may be placed on their frequency to prevent misuse or fraud.
Limitations on Refunds
- Completed Stages: Refunds are not provided for completed stages where work has been performed as agreed. Any disputes over these payments must be resolved directly between the Client and the Service Provider.
- Transferred Payments: If funds have already been transferred to the Service Provider and the order is marked as complete, Unjumble cannot issue a refund. Such matters must be handled directly by the Client and the Service Provider.
Non-Refundable Fees
Service Fees, Transaction Fees and payment processing fees are non-refundable, regardless of whether the Order is cancelled or refunded.
7.0 General Terms
7.1 Modifications
Unjumble may modify these Payment Terms from time to time. Changes will be reflected on this page. You understand and agree that if you use the platform after the date on which Payment Terms have changed or been modified, Unjumble will treat your use as acceptance of the updated Payment Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account, for more information contact us, here .
Unjumble reserves the right to update these Terms as necessary to reflect changes to the platform, the development of new features or services, evolving technologies, circumstances beyond our control, compliance with applicable laws and regulations, or to enhance security and address fraud prevention measures.
7.2 Disclaimer of Warranties
Unjumble provides the platform, services, and related content on an “as is” and “as available” basis, without warranties of any kind, except as required by law. Users engage with Unjumble and its services at their own risk.
7.3 Limitation on Liability
Provided that Unjumble has acted with reasonable professional diligence, to the extent permitted by Australian law, Unjumble, its affiliates, and service providers shall not be liable for damages of any kind, including but not limited to loss of profits, business interruptions, or reputational harm arising from the use of the platform or its services.
7.4 Governing Law
These Payment Terms are governed by the laws of Australia. Any disputes arising under these terms will be resolved in accordance with the laws of this jurisdiction and will be subject to the exclusive jurisdiction of Australian courts.
