Please read these Payment Terms carefully before using Unjumble’s platform. By accessing or using the platform, clicking "Start a Project," creating an account, or accepting these terms when prompted, you confirm that you, on behalf of yourself, your employer, or any applicable entity, agree to be bound by these Payment Terms, Unjumble's Terms of Service found here, and Unjumble's Community Standards found here, which are incorporated by reference. You also acknowledge that you have reviewed and understood our Privacy Policy found here. If you do not agree to these Payment Terms, Terms of Service, or Privacy Policy, you must not use the platform.
Our Customer Support team is available Monday to Friday, 9:00 am to 5:00 pm Sydney Time (AET). Please note that during daylight saving time (October to April), Sydney operates on UTC+11:00, and outside of this period, it operates on UTC+10:00. Contact us by submitting a request at hello@unjumble.com or through the contact us page here.
1.0 Payment Process
1.1 For Clients
Clients may make payments via PayPal, bank transfer, or direct deposit. Payments are securely held by Unjumble until the order is marked as complete. Upon completion, funds are transferred to the Marketing Pro through local bank transfer, PayPal, or direct deposit. All transactions are processed exclusively in Australian Dollars (AUD) and are limited to Australian bank accounts or accounts meeting our eligibility criteria.
1.2 For Marketing Pros
- Project Completion: Each successfully completed project credits the Marketing Pro’s account with revenue equal to 80% of the purchase amount.
- Hourly Contracts: Services documented in completed Weekly Reports for hourly contracts credit the Marketing Pro’s account with 80% of the hourly rate for the reported hours.
2.0 Revenue Withdrawal
- Revenue is available for withdrawal 14 days after order completion.
- Top Rated Sellers (As identified by Unjumble): Eligible for withdrawal 7 days after order completion.
- Hourly Contracts: Withdrawals are available 7 days after Weekly Report completion.
- Withdrawals can only be made in AUD via approved methods (local bank transfer, PayPal, or direct deposit).
- Approved Withdrawal Methods: Withdrawals are only available in AUD via local bank transfer, PayPal, or direct deposit.
Withdrawals are final and cannot be reversed.
3.0 Fees
- Service Fee: A 6% service fee is applied at the time of purchase and covers administrative costs.
- Additional, Managed Service Fee: An additional 10% managed service fee is applied to specific curated or premium services facilitated by Unjumble. This fee is separate from the standard service fee and is clearly indicated at the time of purchase.
- Withdrawal Fees: Unjumble does not charge additional withdrawal fees. However, your financial institution may impose its own charges, which are beyond Unjumble’s control.
4.0 Promotional Codes
Unjumble may periodically offer promotional codes for discounts on services or platform features. These codes are valid exclusively for purchases made on Unjumble, subject to time limitations, and will expire under predefined terms.
- Promo codes must be applied at checkout; failure to do so renders the purchase ineligible for the discount.
- Promo codes are limited to one use per user and cannot be combined with other promotions.
- Promo codes apply only to the first milestone of a multi-milestone project.
- Promo codes are not applicable to Unjumble Credits.
- Promo codes may be voided in cases of fraud, misuse, or violation of these Terms of Service.
Unjumble reserves the right to modify or cancel promo codes without prior notice
5.0 Taxes
Unjumble may be required by Australian law to charge Goods and Services Tax (GST) or other applicable indirect taxes. Any such taxes will be displayed to the buyer prior to payment.
- Users are responsible for direct or indirect taxes (e.g., GST, VAT, or income tax) based on their location, residency, or jurisdictional rules.
- Unjumble may deduct or withhold taxes from payments to Marketing Pros as required by Australian law.
6.0 Disputes and Cancellations
6.1 Basics
Unjumble encourages Clients and Marketing Pros to resolve disputes amicably using the platform's Resolution Centre. If a resolution cannot be reached, users may contact Unjumble’s Customer Support team for assistance.
Orders or milestones may be canceled by Unjumble’s Customer Support based on eligibility. Filing a transaction dispute or reversing payment with a payment provider after a project or milestone is completed and delivered violates these Terms of Service and may result in account suspension.
In cases of suspected fraudulent transactions, Unjumble reserves the right to cancel orders or place funds on hold. Ownership of intellectual property transfers to the buyer only upon full payment. If payment is canceled, the delivered content may not be used.
6.2 Order Cancellations
Unjumble acts as an intermediary platform to ensure fair and transparent transactions between Clients and Marketing Pros. In the event of an Order cancellation, eligibility and the process will be assessed based on factors such as misconduct, Terms of Service violations, or improper platform use. Below are the key circumstances and conditions for cancellations:
Eligibility for Cancellations
Unjumble may cancel an Order under the following conditions:
- Misconduct or Violations: Breaches of Unjumble's Terms of Service, Community Standards, or unlawful behavior by either party.
- Failure to Deliver: The Marketing Pro fails to provide the agreed service within a reasonable timeframe or remains unresponsive for an extended period.
- Failure to Provide Feedback: The Client does not respond or provide necessary feedback in a timely manner, hindering the Marketing Pro’s ability to complete the service.
- Non-Permitted Usage: Fraud, harassment, intellectual property infringement, or other prohibited activities under Unjumble's policies.
Completed Orders or Milestones
Once an Order or milestone is marked as complete, cancellations will only be considered under specific conditions, such as:
- Misconduct or Violations: Actions by the Marketing Pro that directly prevent the Client from using the service as intended.
- Requests must be made within 14 days of completion, though Unjumble reserves the right to cancel beyond this period at its sole discretion in exceptional circumstances.
Non-Eligibility for Cancellations
Cancellations will not be granted in the following situations:
- Quality of Service: Dissatisfaction with the service quality is not grounds for cancellation if the service was delivered per the agreed-upon scope. Disputes over quality should be addressed through Unjumble's resolution process.
- Scope Disputes: Clients cannot request cancellation solely due to a change in their preferences after work has commenced, provided the service met initial agreements.
- Payments Already Transferred: If funds have been released to the Marketing Pro after completion, Unjumble is not responsible for refunds or dispute resolution.
Non-Permitted Usage and Misconduct
Unjumble will cancel Orders or milestones involving prohibited activities such as:
- Intellectual Property Infringement: Orders involving the use of copyrighted or trademarked materials without proper authorization.
- Harassment or Threats: Abusive behavior or attempts to leverage Order materials for personal gain.
Dispute Resolution
Unjumble may modify these Payment Terms from time to time. Changes will be reflected on this page. You understand and agree that if you use the platform after the date on which Payment Terms have changed or been modified, Unjumble will treat your use as acceptance of the updated Payment Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account, for more information contact us, here.
Clients and Marketing Pros are encouraged to resolve disputes directly before contacting Unjumble’s Customer Support. Unjumble will only intervene after an attempt at direct resolution has been made.
As an intermediary, Unjumble’s role is to facilitate fair transactions. It is not liable for the services provided by Marketing Pros. Any unresolved issues following an Order cancellation must be addressed directly between the Client and Marketing Pro.
6.3 Chargebacks
Unjumble handles payment provider chargebacks and disputes on behalf of Marketing Pro, service providers. Outcomes depend on the circumstances of each case. If resolved in favor of the service provider, the disputed amount may be restored; otherwise, it may be borne by the service provider.
6.4 Refunds
Unjumble acts as an intermediary platform connecting Clients and Marketing Pros while facilitating payment processing. Unjumble is not responsible for the quality or completion of services provided by Marketing Pros, nor for resolving disputes related to service delivery.
Refund Policy
- Client Account Refunds: Refunds for canceled orders will be credited to the Client’s Unjumble account and can be used for future purchases.
- Original Payment Method: Refunds to the original payment method may be requested but are subject to review by Unjumble. Administrative fees may apply for these requests, and limits may be placed on their frequency to prevent misuse or fraud.
Limitations on Refunds
- Completed Milestones: Refunds are not provided for completed milestones where work has been performed as agreed. Any disputes over these payments must be resolved directly between the Client and the Marketing Pro.
- Transferred Payments: If funds have already been transferred to the Marketing Pro and the order is marked as complete, Unjumble cannot issue a refund. Such matters must be handled directly by the Client and the Marketing Pro.
Non-Refundable Fees
All service fees, including the Unjumble Managed Service Fee, are non-refundable, regardless of whether the order is canceled or refunded.
7.0 General Terms
7.1 Modifications
Unjumble reserves the right to update these Terms as necessary to reflect changes to the platform, the development of new features or services, evolving technologies, circumstances beyond our control, compliance with applicable laws and regulations, or to enhance security and address fraud prevention measures.
7.2 Disclaimer of Warranties
Unjumble provides the platform, services, and related content on an “as is” and “as available” basis, without warranties of any kind, except as required by law. Users engage with Unjumble and its services at their own risk.
7.3 Limitation on Liability
Provided that Unjumble has acted with reasonable professional diligence, to the extent permitted by Australian law, Unjumble, its affiliates, and service providers shall not be liable for damages of any kind, including but not limited to loss of profits, business interruptions, or reputational harm arising from the use of the platform or its services.
7.4 Governing Law
These Payment Terms are governed by the laws of Australia. Any disputes arising under these terms will be resolved in accordance with the laws of this jurisdiction and will be subject to the exclusive jurisdiction of Australian courts.
